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Global Support Center
All Severity 1 and Severity 2 production down issues must be submitted by telephone. For other severity issues, the preferred channel is our Online Support portal offering 24 hours a day, 7 days a week access to submit, review and update a case. In addition, the portal offers knowledge article suggestions while submitting a case and access to all knowledge articles for review. Alternatively, cases may be submitted by calling our global Support Center using one of the regional numbers shown below.
Online: support.fico.com
North America
Telephone: +1-877-4FI-SUPP (+1-877-434-7877)
South America
Telephone: +1-651-765-3550
Brazil (toll free): 0800-761-1942 Argentina (toll free): 0800-666-1817 Chile (toll free): (800) 800-914-312 Colombia (toll free): 01800-518-2920 Mexico (toll free): 01-800-681-8035 Peru (toll free): 0800-78723
Europe, Middle East, Africa
Telephone: +44-121-781-4532
UK (toll free): 0800-0152-153 South Africa (toll free): 0800-996-153
Asia, Australia
China: 400-120-4028 Japan: 81-3-4590-7149 Korea: 003-0813-2105 Australia (toll free): 1-800-119-341 India: +91-804-137-1906 Singapore: +65-6422-7755
FICO TONBELLER Siron® Support
Helpdesk: +49 6251 7000-175 Online: Helpdesk or Extranet
myFICO Support
Consumer Inquiries: 1-800-319-4433 Online: myFICO Support Center
FICO® Score Support
This password-protected site is reserved for the users of FICO® scores and other credit bureau-based solutions. The site includes various support tools such as validation charts, product descriptions and other support material. If you would like access to this site, and do not have a login and password, please contact us at: scoresupport@fico.com.
Credit Bureau Scores Products
*Consumer inquiries should be directed to myFICO Support Center or 1-800-319-4433.