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Global Support Center
All Severity 1 and Severity 2 production down issues must be submitted by telephone. For other severity issues, the preferred channel is our Online Support portal offering 24 hours a day, 7 days a week access to submit, review and update a case. In addition, the portal offers knowledge article suggestions while submitting a case and access to all knowledge articles for review. Alternatively, cases may be submitted by calling our global Support Center using one of the regional numbers shown below.
Brazil (toll free): 0800-761-1942
Argentina (toll free): 0800-666-1817
Chile (toll free): (800) 800-914-312
Colombia (toll free): 01800-518-2920
Mexico (toll free): 01-800-681-8035
Peru (toll free): 0800-78723
Europe, Middle East, Africa
UK (toll free): 0800-0152-153
South Africa (toll free): 0800-996-153
Australia (toll free): 1-800-119-341
FICO TONBELLER Siron® Support
Helpdesk: +49 6251 7000-175
Online: Helpdesk or Extranet
Consumer Inquiries: 1-800-319-4433
Online: myFICO Support Center
FICO® Score Support
This password-protected site is reserved for the users of FICO® scores and other credit bureau-based solutions. The site includes various support tools such as validation charts, product descriptions and other support material. If you would like access to this site, and do not have a login and password, please contact us at: firstname.lastname@example.org.
Credit Bureau Scores Products
*Consumer inquiries should be directed to myFICO Support Center or 1-800-319-4433.