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Outperforming expectations starts with a unified set of tools
Collections and recovery (C&R) groups are often last in line for budget, headcount and IT support. Meanwhile, they’re expected to perform in environments of aggressive growth and new impairment and loss mitigation requirements. To succeed, C&R needs a sustainable infrastructure to:
FICO’s Collections and Recovery Ecosystem delivers an unmatched combination of advanced analytics, decision management technology, customer engagement and domain expertise. Key Ecosystem components include:
Solving your biggest and most complex business problems.
FICO Optimization Community
A highly automated accounts receivable management system to help control costs, boost revenue and stay compliant.
FICO Collections & Recovery Community
Two-way automated voice, text, email and mobile app notifications that are smart, scalable and include a human touch.
Gives credit grantors unprecedented visibility and control of accounts placed with agencies, attorneys, debt buyers and internal recovery departments.
Transforms collection and recovery effectiveness and customer connectivity with easy-to-use analytic tools.
It’s good news that smart organizations collecting and recovering debt are moving away from a singular focus on collecting money and toward a broader view, prioritizing the consumer journey and taking into consideration the total lifetime value of the customer relationship.
Banks and credit unions are constantly looking to bring the best service to their customers and often find themselves in competition with larger institutions that have highly sophisticated analytic tools and processes in place that drive m...
Challenge: Modernize communication with customers while reducing time and resources spent chasing collections.
Solution: FICO® Customer Communication Services Results: A flexible system accessible to more customers,...
Technology means more than just automating processes: used properly, it opens up new worlds. It astounds, amazes, inspires and above all, delivers an experience that is nothing less than transformational.
This collection of stories from...